This leading experiential leisure brand is looking to recruit a Digital Operations Manager to take the lead in shaping digital strategy and driving innovation across their online ecosystem. This is a rare opportunity to play a key role in an ambitious, fast-growing leisure brand that’s redefining fun and experiences across the UK.
As part of a dynamic and high performing Marketing team, you’ll oversee the performance and ongoing optimisation of all digital platforms, from websites and booking systems to CRM and in-venue digital touchpoints, ensuring every guest interaction online is as exciting and seamless as the experience itself.
This is a fully office based role, please only apply if you are willing and able to commit on this basis.
- Champion the customer journey creating frictionless, engaging, and on-brand digital experiences that reflect a vibrant, social spirit;
- Collaborate with Marketing, IT, and Operations teams, as well as external partners, to deliver impactful digital initiatives that increase engagement and revenue;
- Monitor digital performance, translating insights into data-driven actions that improve conversion and customer satisfaction;
- Lead CRO programmes and testing strategies to continuously refine booking flows, content, and calls-to-action;
- Manage and develop a talented team ensuring digital excellence across all touchpoints;
- Build strong partnerships with digital agencies and suppliers, maximising the value of every investment and initiative;
- Stay ahead of the curve by identifying emerging technologies and trends that can elevate digital marketing and customer experience.
- At least 5 years’ experience in a Digital Operations or Digital Project Management role;
- Proven experience managing and optimising customer-facing digital platforms (B2C experience is essential);
- Strong analytical mindset with expertise in CRO tools (Google Analytics, Hotjar, Optimizely, Adobe Target, or similar);
- A deep understanding of UX/UI principles and their impact on digital performance;
- Excellent communication and collaboration skills across diverse teams and stakeholders;
- Experience managing third-party agencies and driving measurable results;
- A proactive, innovative approach, always looking for ways to improve and evolve.
This business isn’t just about operations, it’s about experiences. You’ll be part of a team that brings energy, creativity, and digital innovation to one of the UK’s most exciting leisure brands. If you thrive in a fast-paced, customer-focused environment where no two days are the same, we’d love to hear from you.
